Personalization FAQs

Untitled Document

800Bear.com - Frequently Asked Questions

  1. Help With Personalization
  2. Ordering & Shipping Information
  3. Customer Service
  4. Help With Your Account
  5. Groupon Customers
  6. Plush Animal Sizes

Help With Personalization

  1. How do I personalize my item?

    Most of our terrific gift items include personalization fields. Enter in your personalization information into the appropriate fields and 800Bear.com will create the item as requested. 

    Back to Top

  2. What is "Customize Your Own" and how does it work?

    On many items, 800Bear.com offers a robust design customization tool to personalized your item even more! Here's how: 
    1. Choose your item.
    2. Choose your design.
    3. Enter your text
    4. Change layout (if desired)
    5. Upload your own image or logo if desired

  3. Can I use special characters in my personalization?

    We apologize, but at this time, we are only able to produce letters and numbers from the English keyboard.

    Back to Top

  4. Can I enter more characters to my personalization than the site is allowing?

    Character limits can vary from item to item. These limits are intentionally set to maintain visual quality and cannot be exceeded.

    Back to Top

  5. Can I customize my item beyond the options available on the website?

    We make all possible options to personalize your item available on our site.  We are unable to offer any further customizations other than those shown on the page of the item.

    Back to Top

Ordering & Shipping Information

  1. Can I place an order by phone?

    800Bear.com does take orders by phone. Feel free to call us and we will help you find the best gift. Call us Toll Free at 1-800-800-BEAR (2327) from 8:00 a.m. - 5:00 p.m. CST M-F.

    Back to Top

  2. How long will it take to get my order?

    800Bear.com offers four methods of shipment: Standard Economy, Premium Ground Service, Express 2nd Day and Urgent 1 Day. Choose the appropriate method to insure your gift arrives on time. Note: Estimated delivery dates are based on shipping time required after your order has been produced by our facility.

    Back to Top

  3. When will my order ship?

    Our standard production time is 1-2 business days from when we receive your order. We also offer the option for inplant rush at checkout that will allow your order to go to the front of the production line.

    Back to Top

  4. How will I know when my order has shipped?

    If you placed your order online, we'll send you a shipping confirmation email as soon as it's shipped. The shipping confirmation email contains the shipping carrier's tracking number. You can track your shipment by entering your order number and zip code into our Order Status page.

    Back to Top

  5. What are shipping charges?

    Shipping Charges*

    Range Standard Economy  Premium Ground  Express 2nd Day Urgent  1-Day International
    Up to $19.99 $5.99 $6.99 $9.99 $14.99 TBD at checkout
    $20 to $29.99 $6.99 $8.99 $19.99 $24.99 TBD at checkout
    $30 to $49.99 $7.99 $10.99 $24.99 $29.99 TBD at checkout
    $50 to $99.99 $10.99 $12.99 $29.99 $39.99 TBD at checkout
    $100 to $199 $19.99 $24.99 $39.99 $49.99 TBD at checkout
    $200+ $39.99 $49.99 $79.99 $99 TBD at checkout
    Shipments to Hawaii and Alaska require additional fees applied at checkout.
    *Prices subject to change.

    Back to Top

  6. Can I ship my order Internationally?

    800Bear.com does offer International shipping. International shipments to are subject to Taxes, Tariffs and Duties and the recipient is responsible for all of these charges. Actual shipping charges are determined after the "Ship To" address has been entered during the checkout process.

    Back to Top

  7. Do you charge state tax on orders?

    We collect state sales tax on the entire purchase amount as required by law.

    Back to Top

Customer Service

  1. I just placed my order and I have to change something.

    Your order enters our production facility right after it is placed, so that we can provide you with very fast service. For this reason, changes to orders are not permitted. We encourage you to take a few extra moments to review your order before submitting it, to check your spelling and to make sure you haven't left anyone out. 

    Back to Top

  2. There's a problem with an order I received.

    If you are not satisfied with any product that you have ordered, please call or email our Customer Service Department before returning your items. Unauthorized returns will not be accepted.

    We absolutely guarantee our products and will gladly refund or replace your order for any manufacturing errors or product defects. Please contact us at Service@800Bear.com or Call Toll Free: 1-800-800-BEAR (2327) within 30 days of receipt and include:

    ·         Your Order #

    ·         Your contact information

    ·         A photo of the specific quality issue and a brief description of the problem

    Note: We may require you to send the item back to our facilities before a refund will be issued.

    We understand that mistakes happen!

    If you made an error when ordering your personalized items, we can help! 

    • For Plush items: We will promptly send you a corrected replacement of the personalized portion (example: T-Shirt, Bandana, etc…) for a small fee
    • For On-Item Personalized Items (example: Embroidered Backpacks, Blankets, etc.):  50% Discount on a replacement (shipping not included)

    Contact us at Service@800Bear.com and describe your desired change. Remember to also include:

    ·         Your Order #

    ·         Your contact information

    Back to Top

  3. Does 800Bear.com offer Quantity bears for sale?

    Yes, 800Bear.com welcomes business and volume purchase accounts. We'll be pleased to discuss your quantity requirements and provide a personal quote for any project or account. Remember, we specialize in "one-off" personalized gifts with individual names, dates, places and events. We can use your own photos, artwork or logos.

    Back to Top

  4. Can I use my own digital photo, artwork or logo?

    You can ask us to use your digital photo, artwork or a logo. We'll use your graphics just as we would use our own designs. We prefer that the digital photo, artwork or logo is included with your order through 800Bear.com Preview tool. You can also email photos and artwork to us at mailto://service@800bear.com. Complete details regarding our digital photo requirements can be found on our Photo Information page.

    Back to Top

  5. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

    Back to Top

Help With Your Account

  1. How do I change or recover my password?

    Changing your password is simple. After logging in to your account, click on the ‘My Account’ link then select ‘Change Password’. Here you will enter your current password and new password. Once you have entered the new password, click on Save Changes and your password will be changed. If you have forgotten your password, you may click the link and follow the prompts to get a new temporary password.

    Back to Top

  2. How do I change my email address?

  3. The email address provided on your account is used for order and shipping confirmations, emails regarding any questions we may have about your order as well as email coupons and promotions. Changing the email address on your account is simple. After logging in to your account, click on the "My Account" link then select "Change Email". Here you can provide a new email address for these communications. Please note that your username will not change by changing the email address on the account.

    Back to Top

Groupon Customers

  1. Where can I find my Groupon Voucher code?

    A Groupon voucher code can be located by logging in to a Groupon account and clicking on ‘My Groupons’. The Groupon voucher code will begin with the letter G, contain letters and numbers and is between 7-20 characters in length

    Back to Top

  2. How do I provide the personalization for my item?

    After receiving a voucher code from Groupon.com, visit www.800Bear.com. Once on 800Bear.com, locate the item  corresponding to the voucher you purchased and enter the desired personalization.

    Back to Top

  3. My voucher is good for multiple items. How do I add more than one to my cart?

    If a voucher is valid for more than one item and would like the desired personalization is to be the same on the items, simply change the number next to the ‘Add to Cart’ button to the number being ordered. If different personalization is desired on the items they will need to be personalized and added to the cart one at a time.

    Back to Top

  4. Where do I enter my Groupon voucher code?

    A Groupon voucher code may be entered in the discount code box located under the "Order Summary" box in Checkout. This is located after the shopping cart screen. Please be sure to click the 'Apply' button after entering the code.

    Back to Top

  5. I have more than one coupon, promo, discount or voucher code. Can they all be applied to one order?

    No. Only one code may be applied per order. Individual orders will need to be placed for each Groupon voucher code.

    Back to Top

  6. Why is the site asking for my billing information?

  7. Groupon voucher codes do not include shipping costs. Shipping costs will need to be paid at the time of voucher redemption.

    Back to Top

Plush Animal Sizes

  1. How Big Is A Stuffed Plush Animal?

Back to Top

Gifts For You, LLC, Product Sales - General, Burr Ridge, IL
Amazon Payments