Personalization FAQs - Frequently Asked Questions

  1. Personalization Assistance
  2. Ordering & Shipping Information
  3. Customer Service

Personalization Assistance

  1. How do I personalize my item?

    Each product has personalization fields. Enter in your personalization information into the appropriate fields and will create the item as requested. Some items are not personalizable, these specific items are noted as non-personalized.

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  2. What is preview and how does it work?                                                                                                                                                                                                                   On many items, offers a real preview of how the item will look with your personalization information. provides the necessary tools to create your gift through 4 simple steps.
    1. Choose your item.
    2. Choose your graphic.
    3. Select a personalization layout.
    4. Personalize the item.
    For a more detailed description of the preview tool click here.

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Ordering & Shipping Information

  1. Can I place an order by phone? does take orders by phone. Free free to call us and we will help you find the best gift. Call us Toll Free at 1-800-800-BEAR (2327) from 8:00 a.m. - 4:00 p.m. CST M-F.

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  2. Can I place an order by mail? does not accept orders via mail. Order may be placed online or by phone. 

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  3. How long will it take to get my order? offers three methods of shipment: Standard Ground Service, 2nd Day Air Service and Overnight Service. Standard Ground Service typically takes 4-6 business days. Choose the appropriate method to insure your gift arrives on time.

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  4. When will my order ship?

    Generally within 1 day. Our standard production time is 1-2 days from when we receive your order.  Orders must be received by 1:00pm CST.

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  5. How will I know when my order has shipped?

    We'll send you a shipping confirmation email as soon as it's shipped. The shipping confirmation email contains the shipping carrier's tracking number. You can track your shipment by entering your order number and zip code into our Order Status page.

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  6. What are shipping charges?

    Shipping Charges*

    Order Total Ground 2nd Day Air Overnight International
    up to $49.99 $8.95 $26.00 $58.00 TBD at checkout
    $50 to $99.99 $14.00 $44.00 $85.00 TBD at checkout
    $100 to $399.99 $36.00 $144.00 $210.00 TBD at checkout
    $400 and up $139.00 $490.00 $670.00 TBD at checkout
    Shipments to Hawaii and Alaska require additional fees applied at checkout.
    *Prices subject to change.

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  7. Can I ship my order Internationally? does offer International shipping. Shipments to are subject to Taxes, Tariffs and Duties and the recipient is responsible for all of these charges. Actual shipping charges are determined after the Ship To address has been entered during the checkout process.

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Customer Service

  1. I just placed my order and I have to change something. What do I do?

    Your order enters our production facility right after it is placed, so that we can provide you with very fast service. For this reason, changes to orders are not permitted. We encourage you to take a few extra moments to review your order before submitting it, to check your spelling and to make sure you haven't left anyone out. If you've made a mistake and need to re-order, we charge a $10.00 personalization fee.

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  2. There's a problem with an order I received. What do I do?

    If you are not satisfied with any product that you have ordered, please call or email our Customer Service Department before returning your items. Unauthorized returns will not be accepted.

    Call Toll Free: 1-800-800-BEAR (2327)

    Refunds and exchanges must be made within 30 days of shipment of your package.
    If you are advised to return your order, items should be returned in their original packaging with a copy of the original packing list. We are not responsible for items that are lost or damaged in the mail on the way back to us.

    You receive your choice of a refund or exchange, less $5 for each personalized product made according to your instructions and a 10% restocking fee.
    Refunds will be issued as soon as we receive the returned merchandise. Please note that shipping fees are not refundable.

    If your item is damaged we offer these options:
    A replacement of the merchandise with shipping free of charge, or Full refund upon receipt of returned merchandise.

    Items that are free from defects and done as ordered and as described on our website are not returnable.

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  3. Can I add personalization to a shirt that I already have?

    We're not able to add personalization to an existing shirt. However, if you've purchased a shirt from us and want to add names, we'll be happy to make another shirt for $10.00.  Doing so will allow you to keep the original shirt, and to not spend any time, trouble or money to ship it back to us.  Simply call Toll-Free    800-800-2327 for complete details.

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  1. How do I return an item?

    Just call or email us and let us know why you need to make a return. If it's our fault, we'll replace the item or refund or credit you for your purchase, very quickly! If it's not our fault, we'll work just as hard and just as quickly, to make sure that you're happy. Please see our full Return Policy for more information.

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  2. Can I return a personalized item?

    Yes and No. You can always return an item we didn't create according to your order, for an immediate replacement or refund. You can return the un-personalized part of any gift. Please note, however, that if we created your personalization according to your order, we are unable to accept it back. Please see our full Return Policy for more information.

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  3. Does offer Quantity Discounts?

    Yes, welcomes business and volume purchase accounts. We'll be pleased to discuss your quantity requirements and provide personal quotations for any project or account. Remember, we specialize in one each personalized gifts with individual names, dates, places and events. We can use your own photos, artwork or logos.

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  4. Can I use my own digital photo, artwork or logo?

    You can ask us to use your digital photo, artwork or a logo. We'll use your graphics just as we would use our own designs. We prefer that the digital photo, artwork or logo is included with your order through Preview tool. You can also email photos and artwork to us at mailto:// Complete details regarding our digital photo requirements can be found on our Photo Information page.

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  5. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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  6. Would you like to join our Affiliate Program?

    Click on this Affiliate Program link to learn more about this valuable program.

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