Personalization FAQs

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800Bear.com - Frequently Asked Questions

  1. Help With Personalization
  2. Ordering & Shipping Information
  3. Customer Service
  4. Help With Your Account
  5. Groupon Customers

Help With Personalization

  1. How do I personalize my item?

    Each product has personalization fields. Enter in your personalization information into the appropriate fields and 800Bear.com will create the item as requested. Some items are not personalizable, these specific items are noted as non-personalized.

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  2. What is preview and how does it work?

    On many items, 800Bear.com offers a real preview of how the item will look with your personalization information. 800Bear.com provides the necessary tools to create your gift through 4 simple steps.
    1. Choose your item.
    2. Choose your graphic.
    3. Select a personalization layout.
    4. Personalize the item.
    For a more detailed description of the 800Bear.com preview tool click here.

  3. Can I use special characters in my personalization?

    We apologize, but at this time, we are only able to produce letters and numbers from the English keyboard.

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  4. Can I enter more characters to my personalization than the site is allowing?

    Character limits can vary from item to item. These limits are intentionally set to maintain visual quality and cannot be exceeded.

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  5. Can I customize my item beyond the options available on the website?

    We make all possible options to personalize your item available on our site.  We are unable to offer any further customizations other than those shown on the page of the item.

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Ordering & Shipping Information

  1. Can I place an order by phone?

    800Bear.com does take orders by phone. Feel free to call us and we will help you find the best gift. Call us Toll Free at 1-800-800-BEAR (2327) from 8:00 a.m. - 4:00 p.m. CST M-F.

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  2. How long will it take to get my order?

    800Bear.com offers three methods of shipment: Premium Ground Service, 2nd Day Air Service and Overnight Service. Premium Ground Service typically takes 5-7 business days. Choose the appropriate method to insure your gift arrives on time.

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  3. When will my order ship?

    Our standard production time is 1-2 days from when we receive your order.  Orders must be received by 1:00pm CST. to be processed the same day.  We also offer the option for inplant rush at checkout that will allow your order to go to the front of the line.

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  4. How will I know when my order has shipped?

    We'll send you a shipping confirmation email as soon as it's shipped. The shipping confirmation email contains the shipping carrier's tracking number. You can track your shipment by entering your order number and zip code into our Order Status page.

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  5. What are shipping charges?

    Shipping Charges*

    Order Total Ground 2nd Day Air Overnight International
    up to $49.99 $8.95 $26.00 $58.00 TBD at checkout
    $50 to $99.99 $14.00 $44.00 $85.00 TBD at checkout
    $100 to $399.99 $36.00 $144.00 $210.00 TBD at checkout
    $400 and up $139.00 $490.00 $670.00 TBD at checkout
    Shipments to Hawaii and Alaska require additional fees applied at checkout.
    *Prices subject to change.

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  6. Can I ship my order Internationally?

    800Bear.com does offer International shipping. Shipments to are subject to Taxes, Tariffs and Duties and the recipient is responsible for all of these charges. Actual shipping charges are determined after the Ship To address has been entered during the checkout process.

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  7. Do you charge state tax on orders?

    By Illinois Law, we collect sales tax of 7.25% on the entire purchase amount.

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  8. Can I pick up my order?

    Yes. When you select Illinois in your billing address, the option to pick up your order at our Burr Ridge facilities will be displayed. There is no charge to pick up your order.

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Customer Service

  1. I just placed my order and I have to change something.

    Your order enters our production facility right after it is placed, so that we can provide you with very fast service. For this reason, changes to orders are not permitted. We encourage you to take a few extra moments to review your order before submitting it, to check your spelling and to make sure you haven't left anyone out. If you've made a mistake and need to re-order, we charge a $10.00 personalization fee.

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  2. There's a problem with an order I received.

    If you are not satisfied with any product that you have ordered, please call or email our Customer Service Department before returning your items. Unauthorized returns will not be accepted.

    Call Toll Free: 1-800-800-BEAR (2327)
    email: service@800Bear.com

    Refunds and exchanges must be made within 30 days of shipment of your package.
     
    If you are advised to return your order, items should be returned in their original packaging with a copy of the original packing list. We are not responsible for items that are lost or damaged in the mail on the way back to us.

    You receive your choice of a refund or exchange, less $5 for each personalized product made according to your instructions and a 10% restocking fee.
    Refunds will be issued as soon as we receive the returned merchandise. Please note that shipping fees are not refundable.

    If your item is damaged we offer these options:
    A replacement of the merchandise with shipping free of charge, or Full refund upon receipt of returned merchandise.

    Items that are free from defects and done as ordered and as described on our website are not returnable.


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  3. Can I return a personalized item?

    Yes and No. You can always return an item we didn't create according to your order, for an immediate replacement or refund.  Just call or email us and let us know why you need to make a return. If it's our fault, we'll replace the item or refund or credit you for your purchase, very quickly! If it's not our fault, we'll work just as hard and just as quickly, to make sure that you're happy. Please see our full Return Policy for more information.

    You can return the un-personalized part of any gift. Please note, however, that if we created your personalization according to your order, we are unable to accept it back. Please see our full Return Policy for more information.

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  4. Does 800Bear.com offer Quantity bears for sale?

    Yes, 800Bear.com welcomes business and volume purchase accounts. We'll be pleased to discuss your quantity requirements and provide personal quotations for any project or account. Remember, we specialize in one each personalized gifts with individual names, dates, places and events. We can use your own photos, artwork or logos.

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  5. Can I use my own digital photo, artwork or logo?

    You can ask us to use your digital photo, artwork or a logo. We'll use your graphics just as we would use our own designs. We prefer that the digital photo, artwork or logo is included with your order through 800Bear.com Preview tool. You can also email photos and artwork to us at mailto://service@800bear.com. Complete details regarding our digital photo requirements can be found on our Photo Information page.

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  6. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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Help With Your Account

  1. How do I change or recover my password?

    Changing your password is simple. After logging in to your account, click on the ‘My Account’ link then select ‘Change Password’. Here you will enter your current password and new password. Once you have entered the new password, click on Save Changes and your password will be changed. If you have forgotten your password, you may click the link and follow the prompts to get a new temporary password.

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  2. How do I change my email address?

    The email address provided on your account is used for order and shipping confirmations, emails regarding any questions we may have about your order as well as email coupons and promotions. Changing the email address on your account is simple. After logging in to your account, click on the "My Account" link then select "Change Email". Here you can provide a new email address for these communications. Please note that your username will not change by changing the email address on the account.

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Groupon Customers

  1. Where can I find my Groupon Voucher code?

    A Groupon voucher code can be located by logging in to a Groupon account and clicking on ‘My Groupons’. The Groupon voucher code will being with the letter G, contain letters and numbers and is between 7-20 characters in length

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  2. How do I provide the personalization for my item?

    After receiving a voucher code from Groupon.com visit, www.800Bear.com. Once on the site, locate the item the voucher is valid for and enter the desired personalization.

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  3. My voucher is good for multiple items. How do I add more than one to my cart?

    If a voucher is valid for more than one item and would like the desired personalization is to be the same on the items, simply change the number next to the ‘Add to Cart’ button to the number being ordered. If different personalization is wanted on the items they will need to be added to the cart separately.

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  4. Where do I enter my Groupon voucher code?

    A Groupon voucher code may be entered in the blue discount code box. This is located in the shopping cart, under the last item in the cart on the left side of the screen. Please be sure to click the 'Apply' button after entering the code.

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  5. I have more than one voucher code, can they all be applied to one order?

    Only one code may be applied per order. Individual orders will need to be placed for each voucher code.

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  6. I have a coupon code from 800bear.com. May I apply this code to my order?

    Discount codes may not be combined with Groupon voucher codes.

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  7. Why is the site asking for my billing information?

    Voucher codes do not include shipping costs. Shipping costs will need to be paid at the time of voucher redemption.

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