There's a problem with an order I received.
If you are not satisfied with any product that you have ordered, please call or email our Customer Service Department before returning your items. Unauthorized returns will not be accepted.
We absolutely guarantee our products and will gladly refund
or replace your order for any manufacturing errors or product defects. Please
contact us at [email protected] or Call Toll Free: 1-800-800-BEAR (2327) within 30 days of receipt and include:
·
Your Order #
·
Your contact information
·
A photo of the specific quality issue and a
brief description of the problem
Note:
We may require you to send the item back to our facilities before a refund will
be issued.
We understand that mistakes happen!
If you made
an error when ordering your personalized items, we can help!
- For Plush items: We will promptly send you a corrected
replacement of the personalized portion (example: T-Shirt, Bandana, etc…)
for a small fee
- For On-Item Personalized Items (example: Embroidered
Backpacks, Blankets, etc.): 50% Discount on a replacement (shipping
not included)
Contact us at [email protected]
and describe your desired change. Remember to also include:
·
Your Order #
·
Your contact information
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